Privacy Policy

 WHO WE ARE

Ntende Finance Limited is a credit Institution that has been in operation for over 14 years. It is Licensed and regulated by Uganda MicroFinance Regulatory Authority (UMRA), an Authority that is mandated to supervise all operations of Tier 4 financial institutions. Ntende Finance’s head office is located on plot 22 Entebbe Road on Conrad plaza ground floor. We are the data controller responsible for your personal information when you subscribe to and access/ use any of our services. The services may be subscribed to/ accessed via personal contact, our website and via telephone.

Our Privacy Policy(“Privacy Policy”) helps explain our information practices, including the information we process to support our Services. For example, we talk about what information we collect and how this affects you. We also explain the steps we take to protect your privacy.

2. INFORMATION WE COLLECT

We must receive or collect some information to operate, provide, improve, understand, customize, support, and market our Services. This also includes when you install, access, or use our Services. The types of information we receive and collect depend on how you use our Services.

3. INFORMATION YOU PROVIDE

  1. a) Your Contact and Financial Data

You provide your basic information (including a profile name) to create an account/file. You provide us, all in accordance with applicable laws. You may provide us with an email address and your account name. You may also add other information to your account, such as a profile picture and about information.

  1. b) Customer Support (Communication Data)

You may provide us with information related to your use of our Services, including copies of your messages, and how to contact you so we can provide you with customer support. For example, you may send us an email with information relating to our services performance or other issues.

4. AUTOMATICALLY COLLECTED INFORMATION

  1. a) Usage and Log Information

We collect information about your activity on our Services, like service-related, diagnostic, and performance information. This includes information about your activity (including how you use our Services, your Services settings, how you interact with others using our Services, as well as the time, frequency, and duration of your activities and interactions while using our Services), log files, and diagnostic, crash, website, and performance logs and reports. This also includes information about when you registered to use our Services, the features you use like our messaging, calling, Status and photos.

  1. b) Device and Connection Information 

We collect device and connection-specific information when you access, or use our Services. This includes information like hardware model, operating system information, app version, browser information, connection information including phone number, mobile operator or ISP, language, time zone, IP, device operations information, and identifiers like device identifiers.

  1. c) Location Information 

We collect device location information if you use our location features on our website.

  1. d) Cookies

We use cookies to operate and provide our services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services. For example, we use cookies to provide Ntende Finance for web and desktop and other web-based services. We may also use cookies to understand which of our Frequently Asked Questions (FAQs) are most popular and to show you relevant content related to our Services. Additionally, we may use cookies to remember your choices, like your language preferences, to provide a safer experience, and otherwise to customize our Services for you.

5. THIRD-PARTY INFORMATION

  1. a) Information Others Provide About You 

We receive information about you from other users and businesses. For example, when other users or businesses you know use our Services, they may provide your account number, name, and other information (like information from their mobile address book or in the case of businesses, additional information about you such as unique identifiers), just as you may provide theirs. We require each of these users and businesses to have lawful rights to collect, use, and share your information before providing any information to us

  1. b) Third-Party Service Providers 

We work with third-party service providers to help us operate, provide, improve, understand, customize, support, and market our Services. For example, we work with companies to distribute our apps and websites, provide our infrastructure, delivery, and other systems, supply location, map, and places information, process payments, help us understand how people use our Services, market our Services, help you connect with businesses using our Services, conduct surveys and research for us, and help with customer service. These companies may provide us information about you in certain circumstances

  1. c) Third-Party Services

We allow you to use our Services in connection with third-party services and Ntende Finance’s Products. If you use our Services with such third-party services, we may receive information about you from them. For example, if you use the share button on a blog service to share a news article with others through other Apps, or if you choose to access our Services through a mobile carrier’s or device provider’s promotion of our Services. Please note that when you use third-party services their own Terms and Privacy Policies will govern those services.

6. HOW WE USE INFORMATION

We use the information we collect (subject to choices you make) to operate, provide, improve, understand, customize, support and market our Services. Here’s how:

  1. a) Our Services 

We use the information we collect to operate and provide our Services, including providing customer support, and improving, fixing, and customizing our Services. We understand how people use our Services and analyze and use the information we have to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us.

  1. b) Safety and Security

We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally.

  1. c) Communications About Our Services 

We use the information we collect to communicate with you about our Services and features and let you know about our terms and policies and other important updates. We may provide you marketing for our Services 

  • d) No Third-Party Banner Ads

We still do not allow third-party banner ads on Our Services. We have no intention to introduce them, but if we ever do, we will update this policy.

  1. e) Information You and We Share

You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.

  1. f) Account Information 

Your phone number, profile information, and receipts may be available to anyone working at Ntende Finance and uses our Services; however, we have systems in place to make sure the same information is accessed by the right staff.

  1. g) Third-Party Service Providers 

We work with third-party service providers to help us operate, provide, improve, understand, customize, support, and market our Services. When we share information with third-party service providers in this capacity, we require them to use your information on our behalf in accordance with our instructions and terms.

  1. h) Third-Party Services

When you use third-party services that are integrated with our Services, they may receive information about what you share with them. For example, if you use a data backup service integrated with our Services (like iCloud or Google Drive), they will receive information you share with them. If you interact with a third-party service linked through our Services, you may be providing information directly to such third parties. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.

7. ASSIGNMENT, CHANGE OF CONTROL, AND TRANSFER

All of our rights and obligations under our Privacy Policy are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner.

8.  MANAGING AND DELETING YOUR INFORMATION

We store information until it is no longer necessary to provide our services, or until your account is deleted, whichever comes first. All information you provide to us is stored on our secure servers. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9.  UPDATES TO OUR POLICY

Ntende Finance has a discretion to update this privacy policy at any time. When we do. We will revise the updated date at the bottom of this page and send you an email. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it’s your responsibility to review this privacy policy periodically and become aware of modifications.

10.  COOKIES

10.1  About cookies

A cookie is a small text file that a website you visit asks your browser to store on your computer or mobile device.

10.2  How we use cookies

We use cookies to understand, secure, operate, and provide our Services. For example, we use cookies:

  • To provide Ntende Finance for web and desktop and other Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services;
  • To understand which of our FAQs are most popular and to show you relevant content related to our Services;
  • To remember your choices, such as your language preferences, and otherwise to customize our Services for you; and
  • To rank the FAQs on our website based on popularity, understand mobile versus desktop users of our web-based Services, or understand popularity and effectiveness of certain of our web pages.

10.3  HOW TO CONTROL COOKIES

You can follow the instructions provided by your browser or device (usually located under “Settings” or “Preferences”) to modify your cookie settings. Please note that if you set your browser or device to disable cookies, certain of our Services may not function properly.

11.  CONTACT INFORMATION

If you have questions about our Privacy Policy, please contact us on info@ntendefinance.com or write us here:

Ntende Finance Limited

Plot 22 Entebbe Road

Conrad Plaza, Upper Ground Floor

Kampala, Uganda

12.  DISCLAIMER

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these web-sites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.